Return & Refund Policy
Refund and Return Policy
At Impo Mart, we take pride in crafting personalized name jewelry just for you. Since each item is custom-made, please review our policy carefully.
Returns
- Returns are accepted within 7 days of receiving your order only if the product is defective or damaged.
- Customized items cannot be returned for reasons other than defect or damage, as they are made uniquely for you.
Non-Returnable Items
- We do not accept returns for change of mind or personalization preferences after the order has been placed.
Process
- To initiate a return, contact us with your order details and a description of the issue, along with photos if possible.
- Once we confirm the defect or damage, we will guide you through the return process.
Refunds
- Approved returns will be processed within 5-7 working days after the item is received and inspected. Refunds will be issued to the original payment method.
For any further questions or assistance, feel free to reach out.